Issue 48
December 14, 2017
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Accessing the right care after hours

With the festive season upon us, WentWest is pleased to launch its After Hours campaign, promoting a number of health services across the region that are available outside of traditional business hours.

For local western Sydney residents, below is a list of free self access health services available during the busiest time of the year, particularly for local emergency departments:

Aimed at providing 24 hour health advice and information, Healthdirect provides a health service via the telephone on 1800 022 222. When contacting Healthdirect, a registered nurse will assess the symptoms and may offer a call back from a GP. A care advice summary will be provided and sent via SMS or email so that the details will be noted and recalled about the advice provided. The after hours GP helpline can also be uploaded to a summary via My Health Record.

Additionally the National Health Service Directory (NHSD) is the leading source of health and related services information in Australia. A search for a local GP or pharmacist open can be found on the website.

Finally, for anyone with mental health concerns Connections Western Sydney Helpline provides a free counselling service. A counsellor can be contacted at any time on 1300 096 273. Search for more online information about this.

2017 GP Survey Winners Announced

Since 2012 WentWest has conducted an annual GP Survey to obtain valuable insights and feedback from health professionals in western Sydney.

The input from the survey helps ensure that our service planning is clearly based on understanding how we can achieve our vision and create more integrated and coordinated health care services in western Sydney communities; as well as guiding our service design so we can continue to empower and support health professionals in our area.

Three winners were randomly selected and received a prize of a $250 voucher to use for educational purposes. The winners were:

  • Dr Kyaw Myint Malia, Dr K Malia PTY
  • Dr Li Yen Lim, Kildare Road Medical Centre
  • Dr Sikkina Tejani, Northmead Family Medical Practice

Congratulations to this year’s winners and thank you to everyone who took the time to participate in the survey.

National Comorbidity Guidelines Online Training

To support the rollout of the National Comorbidity Guidelines, the Australian Government Department of Health has launched a new website and online training program. The training supports health professionals in their understanding and response to such co-occurring challenges such as alcohol and other drugs & mental health conditions.

To begin using the training program, please register through the website.

Survey: Festive Season Operating Hours Survey

To support the local community in accessing the right care, at the right time, Western Sydney Primary Health Network is currently building a list of the regions after hours service providers.

To help us gain a clearer understanding of the primary care services available during the festive season, please complete our short online survey. Details provided through the survey will be accessible to the local community via the website.

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