Issue 4
February 9, 2017
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Are your patients happy or not?

Across primary and acute care there is an increasing focus on the patient experience. This will be an integral aspect of the Health Care Home model currently being progressed by the Commonwealth.

To help practices better understand the nature of the perceived patient experience, WentWest has just completed a three month pilot in 16 western Sydney practices using the Happy or Not terminals and associated unique practice reporting dashboard.

Over 27,000 patients provided their feedback averaging 140 responses per week, per practice. Patients entered their response into the terminals answering one of four questions alternated on a consistent basis. The questions were: (1) Based on your experience today, would you recommend this practice to a family member or friend? (2) Were your health care needs met today? (3) Do you understand the actions you must take related to your care from today’s visit? and (4) Were you included in decisions about your health today?

Results showed significant variation across practices and have provided a good basis for quality and service improvement work.

WentWest is looking to expand the availability of the service across general practices. Interested practices can contact the WentWest Helpdesk on (02) 8811 7117.

Blacktown: Musculoskeletal Injections
Wednesday 15th Feb, 12:30pm - 2:00pm
The Hills: RACGP Cultural Awareness Training
Wednesday 15th Feb, 5:30pm - 9:00pm
Cultural Awareness Training
Thursday 16th Feb, 6:30pm - 9:00pm
National Bowel Cancer Screening Program
Wednesday 1st Mar, 1:00pm - 2:00pm

Health Alert: Invasive Meningococcal Disease

The NSW Health has released a Health Alert to NSW GPs and Aboriginal Medical Services about the significant increase in invasive meningococcal disease caused by serogroup W. NSW Health will be offering meningococcal ACWY vaccine to year 11 and 12 students. Click here for more information.

300+ HealthPathways Now Live

With the new Haematology pathways recently launched, Western Sydney HealthPathways now has over 300 pathways available.

To access HealthPathways visit: To obtain login details or for more information, please email or contact the HealthPathways team on (02) 8811 7100.

Parramatta Citizen of the Year

Congratulating Dr Philip Lee who was named Parramatta Citizen of the Year for his work in palliative care and volunteering in western Sydney. Click here to read more about Dr Lee and his achievement.

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